SAIL Gateway


The SAIL Gateway team are the gateway into SAIL and many other services around the Borough.

They provide support, advice, signposting and information for all initial enquiries as well as a wide range of other enquiries. They also process and allocate all incoming SAIL referrals.

SAIL Gateway is designed for clients who are looking for swift and accurate information or referrals relevant to their needs which can be happily discussed over the phone with a Gateway worker.

Information provided to the public is from trusted sources such as NHS Choices, Age UK National or the Age UK Lambeth and Lambeth Council’s MYcommunity directory.

Any services we refer clients to are encouraged to sign a partnership agreement with the SAIL service.

The Gateway team answers all calls to Age UK Lambeth, providing advice and information or transfer calls to the relevant Age UK Lambeth service.

They also support clients over the phone with a wide variety of queries and signpost on to other organisations.

They support clients who have appointments at the Age UK Lambeth office or clients who turn up without an appointment.

The SAIL Gateway team also send out information on a range of topics from trusted sources via requests from telephone, email or post. SAIL Admin Volunteers provide this support.

A Gateway worker completes an Information Prescription detailing the specific request for information such as information on a local support group for a specific health condition.

Our volunteers will collate and print this information and post out to our clients.

The SAIL Gateway team are also responsible for dealing with HandyFix enquiries and booking in appointments with the Handypersons.

The SAIL Gateway worker will contact the client by phone to have a conversation about the areas of support listed on the form and discuss any further support required. If the client requires a home visit/ meeting or guided conversation, the SAIL Gateway worker will refer to SAILplus via the SAIL Gateway lead worker.

Want to make a referral?

Just fill in our simple form, and one of the team will get to you as soon as possible.

Come and work for us

We have some SAIL jobs going at the moment. Are you a real people person? Why not find out more?

Looking for services around Lambeth?

Go to our directory which has a growing number of local services on it. You can also find out if you might be entitled to support form Adult Social Care